Return & Exchange Policy

Holiday Season Return Policy:

We have adjusted our return & exchange policy for the holiday season. Returns and exchanges that are postmarked back to us before January 6, 2025 can be returned for a full refund. All items must be new, unused, not washed, have their original tags and packaging still attached and must show no signs of wear or damage.

Regular Return Policy:

We will gladly accept returns and exchanges that are postmarked back to us within 14 days of delivery. All items must be new, unused, not washed, have their original tags and packaging still attached and must show no signs of wear or damage.

How To Return/Exchange:

Returns and exchanges can not be done in store. Please ship your item(s) back to us with a letter enclosed stating whether you'd like a refund or exchange. We also recommend that you notify us of your plans via email at estore@martinmotorsports.ca. When we receive your item(s) back we will notify you once your refund or exchange has been processed. If you are looking for an exchange, we also recommend that you place another order online for the correct item before shipping the original item back to us. This will guarantee inventory availability and you will receive your new product sooner. When we receive your exchange item back and it has been inspected/approved, we will simply refund you. Please note, shipping charges are non-refundable.

Ship To:

Martin Motor Sports E-Store

26931 Northview Rd

Acheson AB T7X 6P7

This facility is not open to the general public. Please note, you are responsible for any and all return shipping costs. We strongly recommend you use a traceable shipping service and/or purchase shipping insurance as we cannot be responsible for lost or damaged returns, and we cannot guarantee receipt without a delivery signature. 

Need help? Send us an email at estore@martinmotorsports.ca or click here to contact us!

 

Further Info Regarding Warranty & Refunds:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the original tags still attached.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed (minus shipping costs), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow up to 5 business days for the refund to appear on your credit card statement.

Late or missing refunds (if applicable):

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at estore@martinmotorsports.ca. Please include your phone number should we need to contact you directly.

Exchanges (if applicable):

If you need to exchange an item, please follow the return/exchange procedure outlined above.

Warranty:

Warranty varies by manufacturer. If you have warranty concerns or inquiries please contact us directly at estore@martinmotorsports.ca for details.

Looking for information about our Boxing Day Deals 2024? Check out this page for more info!